Refund Status

I have not booked with the airline directly and can’t find the booking app I used on the system - which is Hopper.

I’ve been waiting on my refund for more than 5 months now. I canceled my ticket due to COVID-19 and was promised a full refund within 90 days.

I would say I’ve been more than patient and can’t wait any longer. The airline keeps referring me to the app and the app keeps blaming the airline. The back and forth and miscommunication is really frustrating.