REFUND AIR TICKET

SINCE DECEMBER TRYING TO GET MY REFUND OF MY AIR TICKET. MY AGENCY AND I HAVE SPOKEN TO EVERY SINGLE STAFF MEMBER OF THEIRS AND STILL NOT RESOLVED. IT WAS THE FIRST TIME I WAS GOING TO FLY WITH THEM BUT WITH THEIR INEFFICIENCY I DONT THINK IT IS WISE TO TRAVEL EVER WITH THEM