Qatar requested husband to break the law in order to fly.

On 19 September, my partner was denied boarding on Qatar Airways from OR Thambo to Manchester.

My husband is a dual South African and British citizen.

In compliance with Section 26B of the South African Citizenship Act, 1995 (Act No. 88 of 1995), he correctly presented his South African passport for departure from South Africa, together with his British passport for entry into the United Kingdom. He also presented his deed poll confirming his legal name change, which reconciles the difference between the two passports.

Despite providing all valid documents, Qatar Airways ground staff refused to reconcile them and denied him boarding.

He was effectively told that he would need to travel solely on his British passport in order to be permitted to board. This instruction would have forced him to commit an offence under Section 26B of the South African Citizenship Act, which expressly prohibits South African citizens from departing or entering South Africa on a foreign passport.

This situation caused significant prejudice to my husband, including the loss of his ticket, financial damages, and severe inconvenience. More importantly, it highlights a grave concern: Qatar Airways staff attempted to compel a passenger to breach South African law rather than allowing travel in compliance with it.

He has travelled internationally from SA to UK and Return with other airlines including Qatar over the past 3 years with no issues.

To date after multiple calls and emails, I've had no response except for him to buy a new ticket, *******ly in his UK passport.