QATAR LEFT US STRANDED IN ANOTHER COUNTRY# CHEAP TICKETS # NO REPRESENTATION OR ASSISTANCE

I was denied to board my flight from Istanbul to Cape Town.I was travelling with my husband and children. My 14 yr old son was denied to board the flight because the the 1 alphabetical letter of the passport (alphanumeric number) was not noted on his PCR test.The staff who was actually Istanbul International Airport staff who denied to check us in was so unhelpful. They then just told us to call Qatar on the number on a board sitting on the counter as there are no Qatar staff on their airport.Absolutely NO QATAR REPRESENTATION.After switching off their computers. They conveniently said NO SORRY system is now switched off. He took off his Qatar blazer and put on and green Airport ground control jacket said he does not work for Qatar I need to call Qatar.After calling Qatar they did not have 1 flight to South Africa with return seats for up until 3 weeks. No one could assist me, and they split us from our original PNR ref and created another PNR no. to try and find tickets on 2 separate flights.Still left with no flight availability.Me and my family was now stranded without a return ticket home and had to return back into Istanbul for 3 weeks and had to purchase new tickets for 5 passengers, but little did they care. After returning to SA I called the called center and they kept telling me no they cannot give me a refund voucher to only understand that what I was actually wanting was a travel voucher. Eventually someone referred me to *** saying that I should send an email and request compensation for being put through such an ordeal with my family.I emailed this email for over 1 year requesting my vouchers, and compensation to which no one responded. I also called in a few times to just speak to people who all sounded unhelpful and could not follow up on anything related to my case number or PNR numbers saying I must contact the travel agent. And everytime I called I got conflicting information from the one call to the previous call. (FYI: once the first leg of the ticket is flown any amendedment or changes or "travel" vouchers is to be issued and is made by the Airline directly.)Just one frustrating call after another. I kept sending reply emails on my initial emails to just get NO RESPONSE.My open ticket now expired October 2023. I sent them random emails still no responds. I started calling them early March of this year just to be told they will escalate it. I called them every 2nd day.When calls are routed to a call centre in another country the staff sound like they pretending to be attending to your request just saying they will escalate it.I have names and dates and times of each person I spoke to as they could never give me a reference number and kept saying I must refer to the case number which non of them.could follow through on.I am at the end of my tether with this poor service and treatment and would not wish this on anyone especially people travelling with their kids and family.I have never experienced an Airline with such a lack of representation and help.I have flown many airlines and irrespective where I am in the world there are always staff accessible telephonically "who actually assists you" and walk in offices internationally.After being stuck in Istanbul I called their local office 100 times with no answer. Since calling them and emailing them since early March 2024 I received an email 6 days ago to say I bought my ticket with miles and that an EMD voucher cannot be issued on tickets purchased with miles. WHICH IS ABSOLUTE nonsense as all my tickets was paid for and clearly they were now confused with the mess created by their call centre creating an additional PNR to split the passengers. WHEN I called in 2 days I first struggled with 2 call centre operators. The 3rd call I was told my vouchers was requested 20th March 2024 and I will receive it by email in 48 to 72 hours. I called in today to say my tickets are expired and cannot get the vouchers. ALL THIS CONFLICTING information everytime I called in (Whos's problem is it that my ticket is now expired) I'm told that my tickets are expired after struggling for 1 year plus to get my travel vouchers issued.My husband has even requested I NEVER book Qatar Airlines again for the ordeal we have been through.What if we never had money to be left stranded at the airport and in Istanbul for 3 additional weeks by the unhelpful staff after being indiscriminately denied boading our 14 year old son for such a ridiculous rreason."Did they expect us to board and leave our 14 year old son behind" To struggle for another year plus just to get our vouchers issued and still struggling.I have emailed a number of people within Qatar, their support email, the *** email and skytrax and a number of other people and they are all just NON responsive.ITS REALLY NOT WORTH BUYING A CHEAPER TICKET for a couple of rands from an airline that just cost double the amount for going through this kind of inconvenience and uphill caused. We were 5 people not 1 person. I was told today that I should not email them for vouchers in future (REALLY), when that is was what I was told to do by their call centre when I was given the *** email address. PATHETIC for an Airline as big as this. With a title of best airline during covid time for 3 years "QATAR AIRLINES the people you have put in place to manage your Airline is failing you"