Qatar appalling seat payments

Not only does your luggage go missing, but you have to pay for seats that are next to the economy seat you already have. Is it so hard to reply to an email? Flights are expensive as is, but forcing clients who only want to get a window seat or move seat that are not emergency seats or more leg room, just normal seats. Their site doesnt have anywhere to contact for this problem. Clearly the Want us flying Emirates. Pathetic site and who ever implemented this outrageous seat payment syste.