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Bryon B

1 reviews | Active since Apr 2023

18 Apr 2023, 13:22

Qatar Airways Worst Customer Service Ever

I love this airline but I absolutely hate dealing with their customer call center.

I am a Platinum Frequent Flyer with Qatar and to be honest if this is how Qatar treat their Platinum Frequent Flyers I feel for those of you that are not.

booked my flights SIN-DOH-MIA last year because I wanted to secure the flights I wanted but more important to me the seats which I wanted which I did at the time of booking.

From the 4 sectors Qatar have changed the aircraft twice, unbelievable.

The first time I managed to jump online and select my seats but the second time I wasn't notified and have had my seat selection wiped.

In the last two days I have spoke with their customer service team (joke) three times to have my seats reassigned and am just going around and around in circles.

I have asked for a manager to return my calls but to no avail.

Qatar customer service are rude, lack empathy, unhelpful, do not understand international passengers and pretty much useless.

Shame on you Qatar.

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