Qatar Airways Rejected Compassionate Refund After My Mother’s Death

I booked return tickets on Qatar Airways through MyTrip on 13 Feb 2025 for myself and my mother (Booking Ref: SUXIXQ). Tragically, she passed away on 21 June 2025 before the flight. I submitted a compassionate refund request with all documents, including her death certificate.

Qatar Airways rejected the request, citing general policy. However, her seat was not left empty — it was resold to another passenger, so the airline incurred no financial loss. Despite this, my appeal for compassion and a refund or voucher has been ignored.

I’ve emailed Qatar Airways directly and received no further response. I’m deeply disappointed by the lack of empathy and customer care shown in this painful time.

I hope Qatar Airways will review this case and respond appropriately. I remain open to resolving this matter amicably.