QATAR AIRWAYS PASSENGERS BEWARE IF YOU LUGGAGE GETS DAMAGED IN TRANSIT

I spend over R100, 000.00 on two business class flights to America and on my return journey from Miami we arrived back at 03h30 am at Oliver Tambo International and when collecting our luggage off, of the conveyor belt I discovered that the one wheel on my Samsonite suitcase was missing. I went over to the Qatar baggage claim desk and spoke to a Qatar employee Precious Khoza to report the damage and she said I need to claim on the Qatar App, which I did, and submitted all the required documents photos etc. only to receive a response from a Mr. Reinhard van Niekerk their airport Services Duty officer in Johannesburg saying that they wont accept responsibility because I did not report this at the time of arrival and referred me to COC article 9/16 which sounds like an escape clause. Clearly their staff were not adequately trained to deal with damaged baggage. I am, dumbfounded, that he should even questioning this. Is this the type of decision their directors would make at board level, this repair will cost R500.00, is this all their reputation is worth after all the effort Qatar go to, to sell their product.