Qatar airways kathmandu airport refused to issue bording pass after visa duplicate but visa was not duplicate they given boarding after 4 hours which cause to miss flight

I booked ticket from flight center for my relative. Flying with qatar airways.from Kathmandu via doha to durban. My relative entered Kathmandu Airport and showed booking reference and passport and south african visa. She was immediately refused to get bording passes.The person at check-in counter told her that her visa was duplicated.She immediately demanded proof of such information The qatar airways check in counter staff was very rude and embarrassed her. They threatened her to call security which she said you can call security they immediately kept silent, no one is assisting her.they made her stand and wait 4 hours.

The qatar airways staff could not prove the visa was duplicated. After 4 hours she was given the bording passes. Which was 8pm 20 mins before flight could depart. Immigration que was very long. Eventually reaching immigration. After stamping her passport. Qatar airways gate was closed. The flight departed. She requested qatar airways to assist her to change her flight the qata airways staff Kathmandu Airport refused to assist her. She repeatedly asked qatar airways to assist her to go into the booking system and give her next flight,the person whom was at check in counter told her go contact person whom booked the flight. they just walked away no explaining . due to qatar airways staff ***********. Qatar airways refused to assist her neither they could prove visa duplicated.

I paid for my relative R25866 for this ticket and another R3500 to change ticket date , she is stuck inside the airport with no assistance from qatar airways check in counter in Kathmandu Airport.

How did qatar airways kathmandu airport mess this up. I want qatar management fully investigate this matter the person whom refuse to give her bording pass.

The bording pass was eventually given to her at 8pm but too late which caused her to miss the flight. The visa was never duplicated neither qatar airways kathmandu airport could provide evidence of visa been duplicate.

I want qata airways to resolve this asap. And to immediately remove that check in counter staff who made this huge mistake. My relative crying all alone in the airport. No assistance from qatar aways. The financial cost of this flight.

This is absolutely shocking if visa was duplicated they would have been a process to follow. The visa was not duplicated. No such proof was given or showen to my relative. The person at check in counter only issued bording pass after 4 hours deliberately. They took advantage of this female.

To qatar management who is going to bare the extra cost of flight change. Now she dose not have direct flight via doha to durban. Her next flight is 5 October 2019 at 9:25am via Kathmandu to doha via Johannesburg. I have to know book another domestic flight from Johannesburg to durban.

Her south african visa was issued at south african high commission New Delhi India.

Is this how qatar airways treat passengers for something they can not even approve. If visa was duplicated she would not have been issued bording pass after 4 hours..

I would like to know how did qatar airways check in counter staff whom threatened her and refused to not assist her and caused her to miss flight. And only gives her bording pass after 4 hours but misses her flight due to qatar airways fault in the staff.

My mobile number *** i want qatar to immediately call me. I can explain further