Qatar Airways - INCONSIDERATE!!!

We had our flight from Doha to Johannesburg cancelled and had to rebook. the next flight out has caused us to have a 22hour layover in Doha. Due to the World cup there are restrictions on us leaving the airport without a permit. Qatar airways doesn't not want to help in anyway (accommodation, extended access into their lounge, permit to to into Qatar. No one at the call center is willing to listen and help. Is that how the "Worlds Best Airline" treats its customers. It is no fault of our, we should at least be compensated for accommodation for the night.