Qatar Airways - FALSE ADVERTISING

<p>I live in Doha and frequently use Qatar Airways (QA). I have been booking business because of the comfort level in spite of being usually double (sometimes triple the price). </p> <p> </p> <p>Recently, I flew from Doha to Kathmandu on flight QR 652 (Airbus A320). I boarded the plane and discovered that the B-class seats were just 2 rows of 6 seats. I was unpleasantly surprised that the usual roomy fully-reclining capsule seats that I had been booking were not on the flight.</p> <p> </p> <p>Their website advertises the capsule seats on the AIRBUS A320.</p> <p> </p> <p>http://www.qatarairways.com/global/en/fleet-airbus-A320.page</p> <p> </p> <p>I submitted a complaint via the QA website.</p> <p> </p> <p>http://www.qatarairways.com/global/en/tell-us.page</p> <p> </p> <p>"I usually book QA Business class because of the seats are large and comfortable offering a full-reclining seat. On a recent flight from Doha to Kathmandu I was unpleasantly surprised to discover a Business Class seat on the A320 to be small and uncomfortable. I found it extremely unpleasant to use the pull-out tray, watch movies, and use the buttons to adjust the seat. On the QA website there is a total misrepresentation of the seats.</p> <p>http://www.qatarairways.com/global/en/fleet-airbus-A320.page</p> <p>I am now dreading the flight I have to take back to Doha on the ****. I feel deceived and extremely unhappy with QA. I would like some compensation for this deception."</p> <p> </p> <p>QA rep**** with a standard customer service response.</p> <p> </p> <p>"Dear Customer,</p> <p>Thank you for contacting Qatar Airways Customer Care.</p> <p>We are reviewing your comments and a member of our team will revert to you with a response shortly. In the meantime, please take a note of your case reference: ***************.</p> <p>If you wish to provide additional information or follow-up on your case please reply to this email.</p> <p> </p> <p>Kind regards,</p> <p>Qatar Airways Customer Care"</p> <p> </p> <p>QA did not reply so after 48 hrs I contacted them via the previous email.</p> <p> </p> <p>They responded within 20 minutes.</p> <p> </p> <p>Dear ************,<br /> <br />This is in reference to your email dated DAY MONTH YEAR which was relating your recent experience with Qatar Airways.<br /> <br />We endeavour to provide and maintain at all times a consistent and reliable service and regret to learn of your disappointment with the type of aircraft assigned on the Doha - Kathmandu route<br /> <br />Constructive feedback plays a vital role in highlighting problem areas and enables us to improve our services. Comments such as yours are an important part of this process. We apologize for any inconvenience you experienced on this occasion and rest assured that the matter has been raised with the concerned department for their information and reference.<br /> <br />We, would however, like to take this opportunity to inform you that Qatar Airways has pending orders for new aircrafts, which will be delivered in phases. We shall be upgrading the aircraft utilized on all destinations once we take delivery of these aircrafts to cater maximum comfort to all our valued passengers.<br /> <br />Regrettably, we are unable to consider your claim for compensation as mentioned in your email.<br /> <br />In closing, we have noted the plans for your upcoming travel and trust that our response will bring you to a level of confidence of our commitments to achieving the service levels you have every right to expect.<br /> <br />Sincerely yours,<br /> <br />Samantha Dmello<br />Customer Care Officer"</p> <p> </p> <p>I am a bit shocked at their customer service response. Furthermore, I am a bit shocked that they can get away with such blatant false advertising.</p> <p> </p> <p>Please advise.</p>