Qatar Airlines Appalling Service - no commitment to Customer Service

Trip to the Maldives (Male) using Qatar Airlines was a living nightmare / appalling service from a so called world class airline. Electronic ticket number: *** (Date 20 to 28 March 2022) I reported on numerous occasion using the Qatar Help online service and received multiple case number references, stating the following: "Dear Customer, Thank you for contacting Qatar Airways Customer Care. This automated response confirms receipt of your email. One of our team members will review your comments and will revert to you in due course. However, your message may require further input and review from other departments, and this may delay our response. Please be assured that we will respond to your message. You are encouraged to provide us with your booking reference, e-ticket number or any other information related to your concerns for quicker handling, if this information has not been provided earlier. In the meantime, you may please take note of your case reference: CAS-***-K5Z6T2 assigned to your correspondence" The airline damaged both my bags/luggage due to negligence. I reported the incident when receiving my bags in Male and reported it immediately at the Qatar luggage department. The service consultant took photographic evidence and issued me a damaged report. The flight from Or Tambo to Male was delayed due to technical issues with the plane. Qatar changes the flight departure time and without communicating with us changes the transit connecting flight from Hamad International to Male to 16 hours without providing a Hotel room at Hamad International. When i approached the help desk to raise my concern for the Hotel room they mentioned that due to COVID they cannot allocate a room What a joke! They have not resolved any of my concerns or reimbursed me for the damage to luggage