SC
Scott C

1 reviews | Active since Mar 2014

20 Jul 2016, 07:54

Poor scheduling - increased layovers + poor customer service!

<p>Last year I booked my honeymoon to Italy. I intentially paid a higher premium for a short lay over (2.5hrs) in Doha as I knew my knew wife battles with layovers. However shortly before flying in July this year our layover suddenly got increased to nearly 9hrs both ways and to make it worse they both started at midnight! After several polite enquiries and emails to Qatar to recieve some sort of compensation or at least access to a lounge in Doha each time they refused to grant anything. As forseen, my new wife got sick on each 2nd flight constantly vomitting on the plane due to getting sick during the long freezing cold layover (with to high aircon in the early hours of the morning and cold chairs). Not only am I really upset about the flights but also the lack of customer service and satisfaction received through a chain of email requests for some sort of compensation for the preium paid for a short layover initially or at very least access to a comfortable lounge in Doha. I will not use Qatar Airways again and will advise everyone to avoid them if their flights include a layover in Doha. </p>

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