PATHETIC SERVICE

<p>I recently flew with Qatar business class from Istanbul to Johannesburg. When checking in with my cousins, the lady at the front desk made a mistake and issued a boarding pass for a passenger who wasn't there. As we are about to leave, sitting in the plane. a man comes in and says to us in such a rude manner, that he is removing one bag from the plane. He removed MY BAG! With my name written big on the bag, he took it off. When we landed in JHB, I realize they removed my bag. I'm highly upset with their pathetic service because I paid for my flight in full and this is what happens. Secondly I'm sitting business class, and this is the service I receive. Thirdly my bag arrived on Friday the 21st of April 2017. I had to drive extremely far to the airport and collect it. I don't live in jhb, I live very far out in a small farm town. I had to incur unnecessary expenses for qatars mistake and misunderstanding. This is ridiculous. I should be compensated in some way or the other. They don't even respond back to emails!! Up your game QATAR! </p>