SR
Shalani R
1 reviews | Active since Oct 2017
03 Nov 2022, 06:51
Pathetic communication!!!
Pathetic second experience with Qatar! The main issue being poor communication and complete disorganisation! Our flight is scheduled for 07:50 today and we receive an sms stating there's a delay and we'll be updated at 8:30. We check the Qatar app and it says our flight is now at 20:45!!! We call Qatar customer service and kept on hold for 20mins whilst she verified the flight only to be told there are no changes at all on our flight. Minutes later- delayed indefinitely appears on the airport boarding notification! Absolutely pathetic service and completely useless staff! We understand weather is unpredictable but keep your passengers informed and convey the CORRECT INFORMATION!!!
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Shalani R's updateReviewer Update
03 Nov 2022, 10:53Update! Our 07:50 flight has been delayed til 20:45!!!! And the only explanation is "weather"! Apparently the plane has landed in Durban and yet other Qatar flights are landed at O.R thambo with no issues and taking off as scheduled! This is absolutely unacceptable! Qatar customer service refers us to airport staff, with no one being able to assist! We have an event to attend and bookings made which will all be missed due to Qatar's absolutely disregard for customer service!
SR
Shalani R's update03 Nov 2022, 10:53
Reviewer Update
Update! Our 07:50 flight has been delayed til 20:45!!!! And the only explanation is "weather"! Apparently the plane has landed in Durban and yet other Qatar flights are landed at O.R thambo with no issues and taking off as scheduled! This is absolutely unacceptable! Qatar customer service refers us to airport staff, with no one being able to assist! We have an event to attend and bookings made which will all be missed due to Qatar's absolutely disregard for customer service!