Not impressed with Qatar airways client services

Good day

I would like to voice my dissatisfaction at Qatar Airways services.

My husband and I are pensioners and flying for the first time, so we chose Qatar as it says it's the best.

Before I begin, I had a severe fall 4 weeks ago which I was in hospital for 6 days and the very next day I went in to another hospital for a scheduled back operation.

Being 1st time flyers my husband wanted a meet and greet and lounge services at our transit stopover in Doha.

We personally went to the airport which is quiet far from where we live as we were having problems doing it online, from Qatar's side not ours.

At the airport, there were also problems, not from the ladies that work there, but once again from the services side. Standing in pain for more than an hour, payment went through.

We got a call to go back to the airport on Saturday17th May as Al Mahad services deleted my card nr.

We waited for over 2 hours for them to get it right. We paid twice for petrol and parking at the airport which is not cheap and petrol in South Africa is also not cheap! And we stay very far from the Airport.

I was in so much pain standing there, where my Doctor told me to stay in bed in order to do this flight to visit my daughter in Saudi Arabia, I was unable to do so twice because of poor service from Qatar.

Let me stress, the ladies at Capetown International Airport were not at fault and they really felt bad, even though it was not their fault. There personality is what got me through standing there for over 2 hours, especially Katlyn.

All this inconvenience, extra money we used, and we don't have a lot as pensioners, we had to cut down on a lot of things to be able to go see my daughter. I seriously think Quatar could do something from their side for what i/we endured.

After 1 hour waiting I said in a joke to the lady, for this, they can give me the best seat for my back ,but after more than 2 hours waiting I think it's not a joke and you can upgrade me to business class or your famous q-suite!

I really was looking forward to this flight, being our first time flying and been nervous, it makes me wonder what else will go wrong on an airway that is supposed to be the best in the world!

I am in pain from not staying in bed until we depart and also very traumatized and angry.

I would like to know what you are going to do about this. Still as to date no answer.