No service support with COVID-19 and reacting the opposite of what was requested

We've booked flights and then COVID-19 Happened.

We were offered the option to cancel flights and request a travel voucher or a refund.

I've logged a ticket asking for information regarding the refund and fees to that. and explicitly asked to not cancel yet as I just want information. What did they do? The complete opposite. They given me a travel voucher which we cannot use as we won't be able to travel within that one year.

I've been trying to get in contact with them, no answering of phones.

This will be my first and last time flying Qatar