Lungiswa Msibi

I have been using Qatari Airways for a very long time. But at this moment I’m so disappointed with them I was in Turkey coming back to Johannesburg I was offload for 3 kg when I ask them to do the payment they telling me I have to pay for 9kg which was 75$. I told them I don’t have and I want to go home they took my passport for long acting like they helping me . I had to stay because I was offload and book a new ticket . I asked them to refund my money they said they can’t . I’m still waiting for my refund from 25 May 2024 Booking reference WRXTCS Airline Booking reference QR/WRXTCS