Lost R18500 the reason thye dont come back.

4 days before i was supposed to to fly i phone them and ask them i need to change my date to Mei the reason is that my Visa wasn't right to go. <br> <br> When i phone they're told me that the system is of. Thy took all my info and told me that thye will change the date on the 4 when it was the date to fly i when on the inetrnet to see did thye change it and i did not see it. I phone the call center and now answer <br> <br> I sent them n mail with thye say some one will come back. Till now no1 come back. <br> <br> I want to now is my date change to mei or not if not so i can take step to get my R18000 back <br> <br> The mail <br> <br> <br> Q<br> Qatar Airways Support<br> to me<br> 9 days agoDetails<br> ## In replies all text above this line is added to the ticket ##<br> <br> Qatar Airways Support<br> Dear Customer,<br> <br> Thank you for submitting your refund request.<br> <br> Since you indicated this is a Privilege Club Redemption booking, we have forwarded your case to our Privilege Club department, who will respond to you within 5 working days. You may contact them directly at [Email Removed]<br> <br> For more information, please visit our FAQs.<br> <br> Booking #: ***9 Booked on: Wed, Oct 07, 2015