Lost luggage upon departure and return

<p>It is with great regret and absolute sadness that I have to write such a negative message to Qatar Airlines which has been mentioned to be one of the best airlines.<br /> On the 29th Dec my first holiday trip to Dubai travelling with three other family members. We boarded in King Shaka airport to Doha stop over at OR Tambo. The journey was awesome and the cabin crew had great service. We landed in Doha to connect to Dubai. We arrived in Dubai on the morning of the 30th and to my disappointment when we went to pick up our luggage my bag was the only one that did not make it to Dubai. This was disturbing as the other 2 passengers whom we had checked in with together both received their luggage. What was really disturbing was the service received in the Qatar office after reporting the incident at the luggage office I proceeded to the Qatar officd to see if there was anything they could do to assist me in this foreign country but no help was offered except that I must wait until my luggage had been tracked and will be delivered to my hotel. I had no clothes, no toiletries nothing in a foreign country and had been on a flight for the whole night.Nevertheless I proceeded and had to purchase clothes to wear and toiletries so that I could freshen up at the hotel. My back arrived the following day thank you.<br /> <br /> Upon my return to South Africa yesterday still travelling with the same oeople checked in at Dubai for Doha to check out in Johannesburg and catch British Airways to Durban. Upon arriving in Johannesburg my luggage again had not arrived but everbody elses had. You can imsgine the disappointment and the anger I had to realise that this has happened to me again. The unfortunate part about this whole thing is that my luggage will be delivered to Jhb and I am based in Durban. I am not sure how much inconvenience one has to take from Qatar Airways for them to do the right thing. The disappointment in my children's face when I arrived with no suitcase with their gifts inside. The hurt in their face after not being at home for 6 days.<br /> </p> <p>On Saturday the 7th I phoned the number issued to me to check how far my luggage was and I was advised that it had arrived in the morning and will be sent to Durban with the afternoon flight. This has not happened and no communication received regarding this.</p>