Horrified

I travelled from Johannesburg to Istanbul via Doha on 20 September 2019, with 4 kids, 3 of which are under the age of 6. Together with my elderly mom and husband, making it a total of 7 travelers. Being a frequent traveler I was quite impressed with Qatar Airways till I landed in Istanbul and was horrified by the sight of my baby’s stroller. It was damaged beyond repair. My baby was totally out of control at the sight of her stroller. I nearly missed my Airport transfer because of the time it took to fill in a damage report. The attendant was terrible and not helpful or sympathetic. He refused to give me his name. Told me to fill in the report and email it. 10 days in Istanbul, 3 little kids and a damaged stroller. Qatar Airways are refusing to be co operative. They sent me an email that I should repair the stroller and send them the invoice. Totally unacceptable. It takes them more than 24 hours to respond to the email. It’s not fair that they didn’t take care of the stroller in the first place