Horrid experiance with Qatar Airways

Qatar Airways...strap line..."Going places together "....well sad to say Qatar airlines failed on this promise. Suppose to be home already with my family, yet I am still stuck in a airport lounge in Nairobi. What happened...a seemingly routine flight from Kuwait to Cape Town has turned into this three day fiasco.

On Thursday 8th of June I booked in as per normal at Kuwait Int Airport. Proceeded to the departure gates and waited to board the plane.

The flight at first was delayed , no announcement or information was given. Only when fellow travelers started to get annoyed about the situation did Qatar staff tried a very poor attempt to explain. Leaving people confused and worried.

We were just too to sit and wait....no explanation.

After 2 hours of just waiting we then where told there are technical issues with the plane. Again told to just wait.

Another hour passed and then the Qatar staff released this is not going to count in their favor.

All of us where told to go the transfer desk...massive confusion at the transfer desk as the staff did not know what was going on. Again we were told to wait, then two options...we wait till they "Fix" the aircraft or take the next flight the next morning...the stories and lies will become a trend for Qatar Airways.

I was then booked on a flight to Nairobi and was told "all" has been taken care off and that I will be connected with the next flight from Nairobi to Cape Town.

ONLY to arrive here in Nairobi and nothing of such was done. The crew in Kuwait did not issued the ticket correctly which in turn led to the crew in Nairobi not being able to issue me with the connecting ticket, making me miss the last and only flight out to Cape Town.

Then I was told ok, failing that they can put me on a flight from Nairobi to JHB and then to CT.

That was 4 hours ago...no one informs or keep one updated.

Turns out now that is no longer the case, I won't be on the flight to JHB. I will be now booked into a hotel and will be put on the first flight out in the morning!?!??!?!?

Does Qatar not realise that I too have a family....and that I am not a just a piece of cargo!?!?!?!?

I am deeply disappointed with this airline and will advocate to my company to no longer support this airline.

There was not even an attempt from Qatar to rectify, or defuse the situation... I have to constantly have to ask what is happening etc.

Who knows where my luggage is at this point of time???

A seemingly routine trip has turned out into a 3 day ordeal.

Hopefully someone from Qatar will still respond...