HORRIBLE CUSTOMER SERVICE.

I cannot tell you how long I have struggled with them. I booked a flight to Qatar, it was cancelled due to covid. I got the option of either getting a refund and basically paying a R5000-r6000 cancellation penalty on my R13500 ticket which is beyond ridiculous as how can they hold the client responsible for covid and being unable to fly. They ended up giving me a travel voucher but I am only allowed to use it for myself. This was more than a year ago. 2 months ago I let them know I want a refund for the full amount seeing as I won't be travelling to Qatar within the given timeframe (2 years) due to covid. No response. Their client communication and service is HORRIBLE!!! You never get a response or are able to get through on any of their numbers.