********** from Qatar airways

I was traveling with my colleague Janoviv We had a flight from the UK to Johannesburg via Doha on the 23rd of May 2020. Our flight number was QR 004. we have been ****** and incorrectly charged an amount of £688 at the Heathrow check in. we are seamans and we have flown with Qatar before and we have never experienced an allowance of one bag of 30kg.

Saturday when we arrived at the checked in at Heathrow airport , we were told two conflicting stories regarding our baggage allowance. Each of us were carrying two bags. One of the Qatar tellers told me that i needed to pay £900 for excess luggage and the other told my colleague that she have to pay £500 for her excess luggage.

We even asked if it was possible to upgrade to a first class seating which would allow extra allowance of 32 kg. We were told that we can’t upgrade at all and even if we did we still would have to pay. By that time flight was so empty.

We are unable to understand how on your website it is written that you allow 2 pieces each of 23kg maximum allowance for economy class and then have staff book a ticket stipulating that only 30kg is allowed. We then realized that our ticket was incorrectly booked by them and tried to have it rectified but to our disappointment we were told that that is a company policy and there was nothing that they could do to help us.

As a result we had to throw away our clothes just to be allowed in the flight after being stuck at Sea for 90 days and we had to be on this flight. Even after we threw away lots of clothes and shoes we still had to pay £688. By that time 1 of my luggage is 30kg and the other one 7kg. Which is my excess that I have to pay it will be only £140. And Janoviv hers was 27 kg. The other one they didn’t scan it anymore like before. They told her it will be a hand luggage. Why before we throw way our clothes they scan it. We watched as people were allowed two bags each on the same flight. Something is terribly wrong.qatar Airways staff make money to the people by **********. The way this people been begging us to not missed this flight.

I need my money before I contact ombudsman and publish via social media and network. we haven’t even been able to work for a full 3 months. This injustice is *****ing from us, it is ***** and i can’t let go by like that. I email them no respond to show well this company is fly by night and such ******. if this matter still not investigated and dealt with as soon as possible I will make sure the world knows this company how it operate. May be lots of people been experienced this horrible situation they quiet. I need my money back. Regards Busie Jila