FLIGHT CANCELLATION AND BAD CUSTOMER SERVICE.

I was booked on Qatar Airways flight QR1368 to Doha and QR53 from Doha to Nice, France. It was a return flight booking. The flight was eventually cancelled due to technical problems after more than 6 hours of waiting at the boarding gates. It is incredible that the airline could not make alternate arrangements for passengers while there were trying to repair the current aircraft. As we heard, this aircraft had problem on the way from Doha to South Africa and by then, QATAR Airways should have been putting contingency plans in place to assist the clients with the least inconvenience caused. The staff where absolutely under qualified and had no customer service s****s whatsoever. There were no substantial updates until the passengers started getting frustrated at the lack of urgently or efficiency of the staff. The staff were blatantly ignoring irate passengers who were demanding answers. This should be one of the main things staff should be trained on when working in the service industry directly with clients. Also after many hours of waiting, Qatar did not even offer passengers and sort of meals or beverages and there were children on the flight!!Again, only once we complained, did they attempt to assist. This was one of the worst experiences that I had from what is supposed to be one of the leading airlines. I have app**** for a Visa, booked hotel, arranged transfers etc etc and i want to know what Qatar Airways is going to do regarding the loss that i have experienced!! I am appalled with the service i received with Qatar Airways and would seriously reconsider booking with them again! I will definitely share my experience with all my friends and colleagues so that none of them would find themselves inconvenienced in this way.