DONT USE QATAR NOR TRAVELSTART - WHEN THEY CANCEL A FLIGHT YOU PAY CANCELLATION FEES AND WAIT 14 WEEKS FOR A REFUND

Booked a flight via Travelstart to the USA. Qatar Airways cancelled the scheduled flight and placed us on an alternative. The alternative schedule gave us 65 minutes from the time of landing in Doha to takeoff to the USA, OBVIOUSLY THIS WONT WORK. Called Travelstart to cancel the flight 2 weeks ago, when i booked the flight is chose, FREE CANCELLATION. When i advised the agent at Travelstart that 65 minutes is IMPOSSIBLE amd i would like to cancell the flight making use of the FREE CANCELLATION, i was advised that Qatar would charge us R2 999 and Travelstart would charge R1 000, i dont think the agent at Travelstart LISTENS - Qatar Airways CHANGED THE FLIGHT and the RESCHULED FLIGHT is impossible to achieve. I cancelled TWO WEEKS AGO at Travelstart and was advised it would take TWO WEEKS for a refund. Today 23.08.2022 i received an email confirming the cancellation - BUT was advised the REFUND will now take 14 WEEKS - 3 MONTHS. HUH check your bank statement - my wifes credit card was debited the day of the original booking, you received the payment immediatley now it takes Qater Airways 14 weeks to refund the Credit Card payment, and they want to charge a cancellation fee for their cancelled flight