Disgusting service

I recently was due to fly back with Qatar Airways from Heathrow on the day that the tunnel at Heathrow was suddenly closed due to emergency roof repairs. Despite sitting in traffic for 5 hours just to go the last two miles to get to Heathrow and having been directed (on my E-TICKET) to report to Terminal 5, I then was told it is terminal 4, I made it to the Qatar bag drop at 15h20 (flight scheduled for 16h00). I had completed my online check-in 48hrs before, so merely had to drop my bags and go to the gate. All of the airport officials and airways were aware of the emergency situation that took place in the tunnel and were accommodating passengers regarding the delay.

All I can say is that the customer service, or rather, total lack thereof was shocking!! No explanation or assistance offered and I was sent from pillar to post with absolutely no help or end result!!

Take note - be careful which airline you book with - don't be ****med and as badly treated as I was.