DISGRACEFUL

I booked tickets to Dublin via Doho for August 2020 in January 2020 and due to covid 19 all flights were cancelled. I got in contact with my travel agent to try and do a refund and he gladly helped, but now they have gone into liquidation and cannot get my refund back. I tried calling and emailing them to help and the message I got back from them is that they only help clients that booked tickets directly from them and that I need to go through my travel agent. I have tried to explain to them that they have closed down and have no other details for them and even sent them copies of our tickets. They are still not prepared to help me. Really poor service from an airline that is supposed to be one of the best.