Delayed due to overbooking

Upon flying back from Dubai to South Africa, my flight was transferred to Lusaka due to Qatar Airways overbooking my flight. I was supposed to arrive in South Africa 9:00, but due to the delay only arrived 6 hours later.

I wasn’t able to change my Johannesburg transport arrangement in time, and I also missed an important event that was booked 3 months in advance.

I have emailed Qatar Airlines complaints department, where they acknowledged my complaint and assured a reply within 60 days. It is now 3 months later, and I have not received any feedback from them.

As a frequent flyer, I believe Qatar has the worst service and they need to take full responsibility for the inconvenience and expense I suffered due to your company’s inability to plan for the problems and the communication breakdown among their staff.