OC
Oscar C
1 reviews | Active since Apr 2022
18 Dec 2022, 20:37
Damaged Luggage and no responsibility from Qartar Airways
I travelled in Sept 2022 from Cape Town to Ireland and my bags were broken during my trip. I emailed Qartar Airways and got a response. I emailed them back and sent follow up emails and have not heard from them again. I am very upset with this world class airline. They are just not getting back to me and does not take responsibility. What a shame!!!!!!
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Oscar C's updateReviewer Update
19 Dec 2022, 21:13I am not surprise why all of a sudden I finally received a reply from Linda at Qartar, Dublin this morning. For weeks I have been waiting for a reply and after sending them several emails following up on my query, still no reply at all. Only after I posted my dissatisfaction on Hellopter yesterday, I received a reply this morning. Cheap Psychology methods are being used when one of their agents forwarded my email to the Baggage Team to handle my query. Only to hear from Linda this morning that I used the wrong email address and therefor they are unable to assist, but I was given a reference by Mayana and was never told by her that I used the wrong email address. I will never fly Qartar and to be honest your seats sucks and uncomfortable! On my return from Ireland it was so much better and comfortable to fly home with Egypt Air which I will definitely fly again in the future. Qartar does not care about their passenger and neither do they care about their staff and I know what I'm talking about. Disgraced Airline and support staff!!!!!!!
OC
Oscar C's update19 Dec 2022, 21:13
Reviewer Update
I am not surprise why all of a sudden I finally received a reply from Linda at Qartar, Dublin this morning. For weeks I have been waiting for a reply and after sending them several emails following up on my query, still no reply at all. Only after I posted my dissatisfaction on Hellopter yesterday, I received a reply this morning. Cheap Psychology methods are being used when one of their agents forwarded my email to the Baggage Team to handle my query. Only to hear from Linda this morning that I used the wrong email address and therefor they are unable to assist, but I was given a reference by Mayana and was never told by her that I used the wrong email address. I will never fly Qartar and to be honest your seats sucks and uncomfortable! On my return from Ireland it was so much better and comfortable to fly home with Egypt Air which I will definitely fly again in the future. Qartar does not care about their passenger and neither do they care about their staff and I know what I'm talking about. Disgraced Airline and support staff!!!!!!!
OC
Oscar C's updateReviewer Update
06 Jan 2023, 10:54Still no response from the Airline. Clearly their customers means nothing to them. *********** customer care staff going all out not to assist you by telling your email was sent to the wrong email address, yet they rep**** and still followed up and gave you a REFERENCE number. Not flying this airline again. Zero rating for customer service.
OC
Oscar C's update06 Jan 2023, 10:54
Reviewer Update
Still no response from the Airline. Clearly their customers means nothing to them. *********** customer care staff going all out not to assist you by telling your email was sent to the wrong email address, yet they rep**** and still followed up and gave you a REFERENCE number. Not flying this airline again. Zero rating for customer service.