Damaged Baggage Claim
<p>Damaged Baggage<br />My son arrived back in SA on 11/09/2016 with damage to my American Tourister bag. It had been a 40-hour journey, so AT the airport, I checked on my phone & qatarairways.com website clearly states :<br />"If you notice that your baggage has been damaged, then you must notify the airport and make a written complaint immediately before leaving the arrival terminal, or at the latest, within seven days from the date of receipt of the baggage."<br />After much communication (& telephone calls) Qatar Airlines is not accepting this, claiming that "procedure was not followed"<br />.. surely then "OR AT THE LATEST ..." should be removed from the clause on the website.?<br />Procedure WAS checked online AT the airport & WAS followed & submitted meticulously AND correctly through the website.</p> <p>Qatar Airways SHOULD accept responsibility for this claim.</p>
UPDATE : I rec'd an e-mail from Qatar Airways Customer Care on 6th October, advising : "We are reviewing your comments and a member of our team will revert to you with a response shortly. In the meantime, please take a note of your case reference: CAS-723901-L7T3Z8 ".
However, TEN days have passed & I have STILL NOT rec'd any communication whatsoever from anyone at Qatar Airways Customer Care.
In the meanwhile, because I need to use the bag, it has cost me R495-00 for 1 swivel wheel .. "thank you, Qatar Airways .. the customer will PAY you to damage baggage" .!!!!!!!
Bottom line ..Qatar Airways Customer Care = SHOCKING, UNACCEPTABLE & thoroughly APPALLING .!!!
UPDATE : I rec'd an e-mail from Qatar Airways Customer Care on 6th October, advising : "We are reviewing your comments and a member of our team will revert to you with a response shortly. In the meantime, please take a note of your case reference: CAS-723901-L7T3Z8 ".
However, TEN days have passed & I have STILL NOT rec'd any communication whatsoever from anyone at Qatar Airways Customer Care.
In the meanwhile, because I need to use the bag, it has cost me R495-00 for 1 swivel wheel .. "thank you, Qatar Airways .. the customer will PAY you to damage baggage" .!!!!!!!
Bottom line ..Qatar Airways Customer Care = SHOCKING, UNACCEPTABLE & thoroughly APPALLING .!!!