Charges for flight cancellation due to Corona virus outbreak

I’m writing this email to request your assistance with regard to my complaint with Qatar Airways. I was supposed to travel to South Korea on the 14 April. When I learned about the increasing number of people who contracted the Corona virus in South Korea, I then decided to consult with the Qatar airways (the airline where I bought my ticket) and luckly I got the amended policy which stated that a person is allowed to cancel their trip with full pay.

On the 28 February 2020 I then decided to consult with Qatar Airways office in Johannesburg and the person who was helping me confirmed that the policy is amended and he also helped with the cancellation. On the 16 March 2020 I received an email from Qatar stating that I was subject to cancelation fee and that instead of getting a refund of R9 419.93 they said my refund will be R5 559.93.

I tried to explain to Qatar that I cancelled my trip based on their confirmation and the amended policy, but the response I got from them is that they changed their policy again. As it stand I’ve been trying to call their office and their phones are engaged or off. My emails are also not addressed.

To cut the long story short I would really appreciate it if Hellopeter can help me to channel my complaint in a right direction so that I can get my full refund.

Your assistance in this regard will be highly appreciated. Thanking you in anticipation.