Bewildered by Qatar's Indifference in Addressing Customer Issues

I am highly disappointed in Qatar's lack of customer service. They claim to be an award-winning airline but when it comes to addressing customer complaints they turn their heads the other way without assisting the customer. According to Qatar's website they have achieved a 5-star rating accomplished by focusing on how customers experience the airline. This is ironic as I have tried to address my poor experience with Qatar by contacting numerous employees without receiving any responses - displaying much indifference on Qatar's behalf. It doesn't require much effort to draw up a damage report to be submitted for an insurance claim, even though Qatar itself should be replacing my luggage bags that were damaged on Qatar flights.