"Best(WORST) Airline in the World

Customer service at Qatar Airways is non existent. I have emailed, called the call centre with no assistance provided. Below is a summary of my experience

• QR1168 on above booking was delayed which together with immigrations delays at Riyadh resulted in me missing my connecting flight. I was informed by Saudi Arabian Airlines check in desk that had to pay for a new flight booking on Saudi Arabian Airlines as I has missed the bag drop close time. • When I arrived at Tabuk Airport for my return trip, I found out that my return flight SV1542 was cancelled by Qatar due to no show on Flight QR1168. I had to book a new flight through Saudi Arabian Airlines for the 1st leg of my return journey • When I reached Jeddah, I then found out that Qatar had also cancelled the rest of my return journey due to the no show on QR1168 and proceeded to charge me penalties and flight difference costs before rebooking me on the return trip Both consultants I spoke to at your call centre informed me that your system automatically cancelled the return trip due to the no show and refused to assist me any further until I agreed to pay whatever charges were being levied.

At no point during my 3 week stay in Saudi Arabia did I receive an email or notification on the app informing me that my return trip was affected. I did however receive multiple notifications on the app that I could upgrade to business class. It seems illogical to offer a customer an upgrade option on a flight that he/she is no longer on? It is also illogical that a booking can be cancelled without informing the customer.

I find it hard to believe that the customer is held to ransom and forced to pay for a situation caused by delays due to Qatar. How does an airline get to status of “best in the world” with such poor customer service?

I have spent close to R20 000.00 on additional bookings which my travel insurance is unlikely to cover.