Bad Luggage Service

My bag got damaged when I was travelling with Qatar last year (October 2022). I reported the incident at their help desk and I completed all the forms required. After a veeeery long time, Qatar got back to me asked me to fill in 2 forms, I did that and sent them back to the Qatar team.

They sent me an email confiming that the baggage claim has been approved but they never paid till today. when I call the customer care line I am taken from pillar to post.

Please replace my bag, you call yourselves a world class travel company, please deliver as such

thanks.