Bad deal from Qatar airways

I purchased a return flight from the Qatar Airways website. The outbound flight was cape town to Madrid, and the return was ****et to Cape Town. As I am travelling for an extended period, and given the uncer*****y, I decided to choose the more flexible ( and more expensive) version of the economy ticket. This was meant to allow me to make changes to the flight for free. Here's the thing... 1) it's not free. 2) You've got to call in to make changes.

For 2) I raise this point because I could not email a single person for assistance!!!!!Go to the website and try to find an email address that you can make queries to. This is very ancient. Anyway I resorted to going to the complaints section as I knew they would respond there via email. Unfortunately the customer care department asked me to call the call centre. Great.

For 1) it turns out the only way I can change the flight is via a call which I need to pay an additional R350 for the service!!

I feel I got a raw deal here. Now I'm on the road somewhere in Poland and need to somehow figure out a way to call the call centre in CPT. And ofcourse pay more.

Best airline in the world! I don't think So! Doubt I'll use them again after this inconvenience.