Airtickets.com & Qatar Airways

Item: Qatar Airways
Rating: 1

I would like too share my dissapointing service I received from Airtickets.com & Qatar Airways. On 20 January I purchased 2 tickets from Airtickets to ****et from South Africa. I filled in the easy application process from Airticket.com Shortly after I paid and everything done Airticket.com and Qatar Airways send me the confirmation of Airtickets. Very impressed with the response I followed the Manage Booking option on Qatar Airways website. That is where I realized the mistake I made. After completing the personal information bar there is a tick box you need to confirm that your name is exactly the same as your passport. I acidentaly put a nick name in the first name bar. For what reason. I dont know. Not too stressed about it I thought I would just rectify this with the airline. On Satuarday 21 January I send a mail too Airticket.com regarding my problem and also completed the customer enquiry bar on Qatar Airways website. Awaiting on a response Airticket.com rep**** on the Sunday confirming that there is no way that I can change my name. The only options I have is to cancel my booking and re book my ticket...BUT they can only offer my just more than half of what I paid for it back in my pocket. OR I can take the chance and see if they will change it on the airport the day of my departure. Deeply upset I phoned Qatar Airways. The first lady explain that they cant change names at all. I thought too myself let me try a second time. The lady explained to me in detail that she is only alowed to shange 3 caracters on the first name and the only option I have is too cancel my booking. Not very satisfy with the response I start too google what is the reason for this. And I do understand that people is buying and selling tickets for their own financial gain. But in my case I just want too change the same persons name and not transfer the tickets to another person. I rep**** to the mail from Airtickets.com asking them what is the process. After waiting a day without no response from them I had to resort to one of those ugly mails. Then within the hour I got a feedback. Explaining the process. I resorted myself to try to get hold of Qatar Airways Head Office before following the whole cancellation process. With every possible number I could find I try to get hold of Qatar Airways in Qatar. But no Luck. Thinking too myself how this is possible that a international company like this cant answer their phones. And till today no response on the website where I asked for assistance twice. With no luck I followed the cancellation process. Cancelling my ticket for half the money I paid for it 4 days ago and paying even more for the ticket than the price I paid 4 daqys ago on the same site. it is an absolute disgrace how these companies are taking advantage of this process. I mean it is a simple name change, and though I made the mistake, Im not perfect, but they are take advantage of this. They do everything in their power to protect people not taking advange of them but they turn around and do exactly the same to the consumer, how fair is that? The absolute worst service I ever received from any airline company. Clearly they are not as passionate about customer service as their neighbours across the sea in the Arabian Empire. And to think that I have to spend a day stop over in Qatar. It is abit worring. The absolute worst feeling a company(Airtickets.com) makes you feel. Useless, powerless stranded. Isnt these companies supose to offer you the best service rest asuring you that they will have you sorted out no matter what. But in this case, just taking the opertunity to take you money. I am dissapointed in this level of service and just robot like attitude these companies shows. I expected more. I hope that this will change in the futher. But for now I cant see myself recomending any of these customers services. I hope that they will response to this complain. Regards Gavin

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