Absolutely unhelpful, take your money and no assistance!!

Deeply disappointed by the service on the airports both in SA (lack of information on Current entry procedures - and refusal to even call the Consulate!) and Russia! Did not expect this from Qatar Airways. Does it really take $10000 to take your luggage to the plane in case registration time is missed by 15min in or was the official looking for a bribe? (instead of explaining to us the possible procedure and the situation calmly, offering information on how book tickets further, the officials threw a little performance. Any request for help or INFO was denied). Absolutely no information available at any point in the airport while running through all the check in counters looking for Qatar! Info office telling us wrong info about the location of Qatar counters twice, sending us from counter 75 to counter 97 and then to counter 10!! Between all this running, we missed the checkin for the flight by 15 minutes (the plane would not leave for another 45 minutes!!). We were checked in online the night before, but the people we could finally find told us they will not take our luggage. So full money was taken for the tickets, we were checked in, but they refused to take our luggage! Qatar offices closed an hour before their last flight, so no ability to speak to anyone and make a plan just to get on the flight. Our first flight delayed by Ural airlines, so missed this connection by 15 minutes! How can you close your offices this early and why is the airport staff at domodedovo not informed about the location of your counters??? Sent a complaint to Qatar offices directly a week ago, not even a reply to acknowledge us! Pathetic!