AH
Albena H

1 reviews | Active since Mar 2009

02 Feb 2015, 14:19

Worst service EVER received by an airline.

Ticket booked on 27th January. Every day I call to see where is the ticket. Every day nobody knows. My details have been confirmed, payment details confirmed ... endless excuses, nobody calls me back. I keep calling and getting super bad service. Javaneh tried assisting, failed. Loren tired assisting, failed. Now I am talking to Aaliyh, she isn't even sure of what she is telling me. I have been on hold for over 3 hours over the past week. It has been 7 days that I have spoken to over 10 people who have no clue and keep saying your ticket is queued. Can somebody issue me that ticket, that I am paying for? Is doing your job actually so difficult? I want my ticket and I want it correctly spelled and I want it now. NOT tomorrow, and I am not interested in your million excuses and lack of knowledge about the product you are selling. If a senior manager can answer me \I don't have to explain myself to you".... you should close your office and burn it down."""

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Replies (1)
Qantas Airways
Qantas Airways's reply02 Feb 2015, 15:17
Official
Hello agnvh,

Thank you for submitting your complaint through this platform.

I can confirm your tickets will be issued and emailed to you today.

We will investigate the work flow process on your booking as it should not have taken so long. Please accept my sincere apologies for the inconvenience caused.

Kind regards
Michi Messner
Regional Manager Africa