We were on flight QF63 on the 4th of January from Sydney to O R Tambo. Flight was delayed with 3 hours. We missed our connection flight to Durban and have to book new tickets.

Qantas now refuse to reimburse us the money due to there delay. We spend a lot of time and money contacting them but not even a reply on the emails with reference numbers. I will tell all my friends not to use Qantas because of the bad service. Weve told them that we did not book our connection flight through them but was still told everything will be okay. We want them to pay our money for the second flight back.