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Terry C
1 reviews | Active since Feb 2020
04 Mar 2020, 11:49
Unhappy
We booked online, spoke to customer services, not advised of booking conditions either on line or by customer services, only found out after booking and paying. Must wait until day before flying to find out which class we fly, only booked this fare because we wanted to upgrade. Submitted complaint Vis website, still waiting for response.
Helpful (0)
Replies (5)0
Replies (5)
Qantas Airways's replyOfficial
04 Mar 2020, 13:57Hi Terry, Thanks for your feedback. Plesae email the details to qfjnbres at qantas dot com dot au
We look forwarwd to receiving your email in order to investigate and respond.
Kind regards
Qantas South Afrrica
We look forwarwd to receiving your email in order to investigate and respond.
Kind regards
Qantas South Afrrica
Qantas Airways's reply04 Mar 2020, 13:57
Official
Hi Terry, Thanks for your feedback. Plesae email the details to qfjnbres at qantas dot com dot au
We look forwarwd to receiving your email in order to investigate and respond.
Kind regards
Qantas South Afrrica
We look forwarwd to receiving your email in order to investigate and respond.
Kind regards
Qantas South Afrrica
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Terry C's updateReviewer Update
04 Mar 2020, 17:17Sorry but don’t understand, do we address the mail to *** attention qfjnbres or is it part of the address ?
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Terry C's update04 Mar 2020, 17:17
Reviewer Update
Sorry but don’t understand, do we address the mail to *** attention qfjnbres or is it part of the address ?
Qantas Airways's replyOfficial
04 Mar 2020, 17:21Hi Terry, I'm replacing the actual @ sign with 'at' and actual (.) with dot etc as I'm unable to send it in the normal email format.
Email : qfjnbres at qantas dot com dot au
Email : qfjnbres at qantas dot com dot au
Qantas Airways's reply04 Mar 2020, 17:21
Official
Hi Terry, I'm replacing the actual @ sign with 'at' and actual (.) with dot etc as I'm unable to send it in the normal email format.
Email : qfjnbres at qantas dot com dot au
Email : qfjnbres at qantas dot com dot au
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Terry C's updateReviewer Update
04 Mar 2020, 17:58You gave me a wrong address, this address is no longer monitored and should be ***. Everything we do with Qantas is a ***** up !
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Terry C's update04 Mar 2020, 17:58
Reviewer Update
You gave me a wrong address, this address is no longer monitored and should be ***. Everything we do with Qantas is a ***** up !
Qantas Airways's replyOfficial
04 Mar 2020, 18:02Hello Terry, thank you - we have received your complaint email on the address provided. I will hand this to one of my team members to look into and revert back to you. Confirming your email address is ***
Qantas Airways's reply04 Mar 2020, 18:02
Official
Hello Terry, thank you - we have received your complaint email on the address provided. I will hand this to one of my team members to look into and revert back to you. Confirming your email address is ***