Shocking Service from the 3rd rate Qantas Airlines and it's subsidiaries

This is a 3rd rate unresponsive airline, use it at your own peril. Luggage does not arrive in JHB, although visible in their Sydney office, it is still not sent to JHB. They own Jetstar, another faceless, uncontactable airline who is even worse than Qantas, you do not get answers on delayed / lost luggage - they do not care. A family member arrived in JHB on 02 July, has no clothing, equipment, even bicycle missing, and no information / feedback, Qantas does not care. It is questionable that Words like Acting Responsibly, Working with Integrity should be allowed on their website? We will definitely go back to Emirates Air on the Australasian routes.