Shocking, disgusting service across the board!

I sent the following complaint to Qantas at the beginning of January and have yet to have it properly attended to. I have been fobbed off, ignored and told \it is being dealt with by our customer care department.\" Absolutely useless, shocking, disgusting service from start to finish!!!<br> <br> Initially bumped without warning from our flight from JHB to Wellington on the 18th of December. Incorrectly re-routed again. An 'electrical glitch' on the plane delayed our outbound flight again. Arrived in Wellington - bags were lost. Forced to buy clothes. Bags never arrived at our hotel. We had to pay an extra $32 just to go back to the airport via the bus to fetch my bag. No explanation or apology. On the flight back my lock was shattered in transit, no doubt due to rough handling. One of the air hostesses was also particularly rude and abrupt with everyone on board. The staff in general on that flight were particularly inattentive.<br> <br> Overall my experience of Qantas to date has been dismal. The planes are old and dirty. The food is terrible and the service is shocking. At the very least we should be compensated for the money we had to spend fetching my bags from the airport."