Refund process is atrocious!!!

The service and refund process at Qantas is atrocious! Together with that it appears that the contact center is trained to lie and keep customers in limbo. I had booked travel to New Zealand in January 2020 for June 2020. Due to lockdown and travel restrictions that was not possible. I had then contacted Qantas South Africa via email in January 2021 requesting a full refund. On the 24 January 2021 I received written confirmation that my refund would take 8-12 weeks to process, which I understand based on the circumstances and internal processes. I heard nothing from Qantas and decided to follow up on 16 April 2021, and it appeared as nothing was done up until then and was told I need to wait until 5 June 2021. After complaining that I had to wait so long I was told that it would be done in 5-7 business days. I then followed up again on 5 May 2021 and was told to wait 7-14 business days. and after complaining again was told it was done and given an ARN no, however no payment reflected in my account. After following up today I have been told it will be escalated to finance and I need to wait 48 hours for feedback. I have all the above correspondence in writing.

It seems like Qantas is now in the business of wasting peoples time. I am tired of following with their very, very *********** contact center and would like an urgent resolution to this matter. I have already been waiting almost 4 months, how much longer do I need to wait?