Refund

<p>I would like to express my extreme dissatisfaction with the South African Customer Care Department in the handling of my cancellation and refund of my booking. On the 26th July I spoke to one of the consultants, Naomi, who advised us that we would be charged R2000 per adult passenger for the cancellation. I explicitly asked her if there was any other charges I was going to incur and she told me "No" that was after I was put on hold when she confirmed. Now today (15 August ) I call the Customer Service Department again to inquire if the time period for my refund was 3-28 normal or working days. Sadika, the consultant, informed me that it was 'working' days BUT there was something wrong with my refund request. Apparently I was supposed to be charged a further R500 per passenger as a service charge. I am told that Naomi made 2 unsuccessful calls to my cellphone number a few days after I had spoken to her making the cancellation and left it like that. <br />My disappointment is that why did the Department have to wait for me to call them to find out about MY money which I was expecting in a few days, now I am told I have to wait for ANOTHER 28 working days. Secondly why didn't Naomi not leave a voice message on my phone advising me to call them back. Thirdly, why did they not use any other form of communication since both my email and emergency cellphone details. <br />This is utterly unacceptable. <br />I recommend the phone records be pulled and confirmed that I was told I was not going to be charged more than what we agreed on.</p>