QUANTAS Missing baggage

Missing baggage Ref No JNBQF15374. On 12 Sep 2015 I boarded Quantas in Sydney after running between 4 boarding gates and delayed for 2 hours. Arriving at OR Tambo my baggage was missing. A form was completed and handed to me. The staff member offered to forward it on my connecting flight to Durban an hour later. My baggage was not found and arriving at Durban I did not receive my baggage again. On Sunday 13 Sep 2015 (I have now traveled another 360 km to my home) a staff member from JHB phoned and said that they found my baggage, it was never loaded at Sydney and loaded on another flight which arrived the next day. I confirmed with the employee that I would collect it from OR Tambo because Durban is the same distance from Newcastle. My bagagge was kept at OR Tambo and I collected it on Tuesday 15 Sep 2015. I contacted Quantas on Facebook who advised me that I can claim the traveling expenses from Quantas. The email address provided by them fails permanently. I asked them twice to forward my claim to the relevant department. Their comment now is \we are sorry to hear about your problem"";1;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;786790;900716;23;2;0;0;0;0;2;NULL;NULL;NULL;15/09/19 7:07;15/09/19 5:12;Total disregard for human safety;;;***;Caught a burgelar in the act and chased him into the street, the burglar jumped over a fence into a building site, I called the police and while waiting for the police a G4S security vehicle drove by. I flagged him down and explained the situation. The two guys in the car just drove away without helping ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897552;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/19 6:52;15/09/19 5:12;Ported my number but received wrong Telkom number;8,91E+12;;***- my og one;I made the decision to port my MTN Number to Telkom because I was exited about the cheap data and call rates. So I went to a branch with all the necessary documents to have my number ported. The lady advised me that it would take one day but it took three days and the worse part is that after my MTN SIM card was disconnected, I didn't even up with my number!!! They gave me someone else's SIM card!! <br> <br> I put the Telkom sim card in my phone after the other one was disconnected, and received a message saying welcome to Telkom your new number is... And that number wasn't the number that I had requested to be ported!!! <br> <br> When I called the Telkom customer care centre to have the issue fixed, they were of no help and basically told me what I already knew!!! That my SIM card had been ported but the SIM card that I was given belongs to another Telkom user. Now no one can get ahold of me because my phone is \off\"""