ZM
Zelda M
1 reviews | Active since May 2021
18 May 2021, 13:32
QANTAS REFUND PROCESS IS BAD
My husband booked a flight to New Zealand March 2020. Then came COVID19, he could not get back to SA. Flight Centre told me if he want to come back on a different Airways I had to pay another amount of money, which I did, and still he could not get back. June 2020 He had to borrow money in New Zealand to get a flight back on a different Airways. We did go to Flight Centre they asked for refund from Qantas. Till this day, 18 May 2021 we are still on the list for a refund. How long do we have to wait. They don't phone or inform what is going on. THE SERVICE AND REFUND PROCESS OF QANTAS IS VERY VERY VERY BAD!!!
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Replies (10)
Qantas Airways's replyOfficial
18 May 2021, 13:46Hi Zelda, can you please email the details so that I may investigate this with Flight Centre and also internally to undestand were your refund is. My email is michimessner at qantas dot com dot au Thank You
Qantas Airways's reply18 May 2021, 13:46
Official
Hi Zelda, can you please email the details so that I may investigate this with Flight Centre and also internally to undestand were your refund is. My email is michimessner at qantas dot com dot au Thank You
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Zelda M's updateReviewer Update
18 May 2021, 13:55According to Roxaan from Flight Centre the problem is with Qantas. I will forward you the details
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Zelda M's update18 May 2021, 13:55
Reviewer Update
According to Roxaan from Flight Centre the problem is with Qantas. I will forward you the details
Qantas Airways's replyOfficial
18 May 2021, 13:58Hi Zelda, thank you however it is important that I have all the details so that I may provide an appropriate response to your query and this may require me to discuss with Flight Centre. Thank You
Qantas Airways's reply18 May 2021, 13:58
Official
Hi Zelda, thank you however it is important that I have all the details so that I may provide an appropriate response to your query and this may require me to discuss with Flight Centre. Thank You
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Zelda M's updateReviewer Update
18 May 2021, 14:30Your email is bouncing back all the time. Is it ***
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Zelda M's update18 May 2021, 14:30
Reviewer Update
Your email is bouncing back all the time. Is it ***
Qantas Airways's replyOfficial
18 May 2021, 14:37michimessner at qantas dot com dot au (please use the relevant symbols ie @). Should work. If I put the email address in as is it will be blocked by Hellopeter as we are not subscibers of this platform
Qantas Airways's reply18 May 2021, 14:37
Official
michimessner at qantas dot com dot au (please use the relevant symbols ie @). Should work. If I put the email address in as is it will be blocked by Hellopeter as we are not subscibers of this platform
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Zelda M's updateReviewer Update
18 May 2021, 14:44That is the correct email address but it still bounces back
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Zelda M's update18 May 2021, 14:44
Reviewer Update
That is the correct email address but it still bounces back
Qantas Airways's replyOfficial
18 May 2021, 14:46Ok please provide me your email address as it was removed when you posted it at 2;30pm
Qantas Airways's reply18 May 2021, 14:46
Official
Ok please provide me your email address as it was removed when you posted it at 2;30pm
ZM
Zelda M's updateReviewer Update
18 May 2021, 14:52***
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Zelda M's update18 May 2021, 14:52
Reviewer Update
***
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Zelda M's updateReviewer Update
18 May 2021, 14:53zeldam at ironrod dot co dot za
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Zelda M's update18 May 2021, 14:53
Reviewer Update
zeldam at ironrod dot co dot za
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Zelda M's updateReviewer Update
18 May 2021, 16:57Thank you Michi from Qantas, she solved my problem very quickly. Not once did she loose her cool even with my rudeness. Thank you once again. You did a great job.
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Zelda M's update18 May 2021, 16:57
Reviewer Update
Thank you Michi from Qantas, she solved my problem very quickly. Not once did she loose her cool even with my rudeness. Thank you once again. You did a great job.