PH
Paul H
1 reviews | Active since Nov 2017
10 Sept 2020, 10:47
Qantas refund disappeared
Qantas supposedly refunded my R40,000 they owe me on 29/8 but the money has not been paid. When I call they are unhelpful.
Helpful (0)
Replies (6)0
Replies (6)
Qantas Airways's replyOfficial
10 Sept 2020, 16:19Hi Paul, if your booking is done through a Travel Agent, we refund them directly. Unfortunately I'm unable to check this for you as limited information was provided. Kindly provide complete info so that we can respond appropriately.
Kindly email qfjnbres at qantas dot come dot au
Thank You
Qantas
Kindly email qfjnbres at qantas dot come dot au
Thank You
Qantas
Qantas Airways's reply10 Sept 2020, 16:19
Official
Hi Paul, if your booking is done through a Travel Agent, we refund them directly. Unfortunately I'm unable to check this for you as limited information was provided. Kindly provide complete info so that we can respond appropriately.
Kindly email qfjnbres at qantas dot come dot au
Thank You
Qantas
Kindly email qfjnbres at qantas dot come dot au
Thank You
Qantas
PH
Paul H's updateReviewer Update
11 Sept 2020, 11:13Firstly, you spelt the email address incorrectly. Secondly, that email no longer exists. Thirdly, nobody bothers to respond to the other email address provided. Never again.
PH
Paul H's update11 Sept 2020, 11:13
Reviewer Update
Firstly, you spelt the email address incorrectly. Secondly, that email no longer exists. Thirdly, nobody bothers to respond to the other email address provided. Never again.
Qantas Airways's replyOfficial
11 Sept 2020, 14:22Hi Paul,
Thank you for your email which was well received. I'm checking with our Head Office on what the update is on the refund as I noted our Call Centre team advised it was actioned. I will endeavour to respond as soon as possible.
Kind regards
Michi
Qantas
Thank you for your email which was well received. I'm checking with our Head Office on what the update is on the refund as I noted our Call Centre team advised it was actioned. I will endeavour to respond as soon as possible.
Kind regards
Michi
Qantas
Qantas Airways's reply11 Sept 2020, 14:22
Official
Hi Paul,
Thank you for your email which was well received. I'm checking with our Head Office on what the update is on the refund as I noted our Call Centre team advised it was actioned. I will endeavour to respond as soon as possible.
Kind regards
Michi
Qantas
Thank you for your email which was well received. I'm checking with our Head Office on what the update is on the refund as I noted our Call Centre team advised it was actioned. I will endeavour to respond as soon as possible.
Kind regards
Michi
Qantas
PH
Paul H's updateReviewer Update
14 Sept 2020, 07:1287 days without my refund.
PH
Paul H's update14 Sept 2020, 07:12
Reviewer Update
87 days without my refund.
PH
Paul H's updateReviewer Update
17 Sept 2020, 07:5290 days without a refund of over ZAR40,000
PH
Paul H's update17 Sept 2020, 07:52
Reviewer Update
90 days without a refund of over ZAR40,000
PH
Paul H's updateReviewer Update
21 Sept 2020, 12:39Still no refund even though my bank has proven it wasn't received. Shocking service Qantas.
PH
Paul H's update21 Sept 2020, 12:39
Reviewer Update
Still no refund even though my bank has proven it wasn't received. Shocking service Qantas.