Qantas Never Again

I am amazed that in this era of tight budgets and increased competition that an airline would want to keep their passengers, especially business class, which is probably your most profitable sector, however, with Qantas this is obviously not the case. After being diverted from Sydney to Brisbane on flight QF140 on the 3rd June 2023, due to fog, I was promised updates on Flight QF63 by your cabin staff, none of which was forthcoming. Eventually I was told to check at the transfer desk in Sydney. On arrival to the transfer desk there was utter pandemonium, and I went to the counter and asked how 2 agents hoped to cope with over 80 people, and growing, when taking 10 to 15 minutes and more to deal with one person. I opted to go to the business lounge to arrange the changes there, only to be told that there were no business class transfer facilities and I had to join the queue with everyone else. So much for Qantas support. On return to the transfer desk, which was severely disorganised, I waited for over three hours to get to the counter, and was eventually told by Maria, that she could re-routed me via Doha and Dubai onto JHB, as all other flights were full. Maria took a photo of my booking and assured me that all the baggage would be transferred. 2 hours before the Qatar flight left, I want to their desk only to find that I was not booked on the flight, and neither were most of the fellow travellers I had met at the transfer desk. After negotiating with Qatar, and waiting for confirmation, I was eventually given clearance to board, but was assured that my luggage was not on the plane. This I re-confirmed in Doha, and again in Dubai with Emirates, who said I must speak to Qantas. On arrival at O R Tambo last night there was no Qantas agent, hence I would like to know the whereabouts of my luggage. In conclusion I wish to add that if you want to attract business class passengers you had better improve on both the attitude and demeanour of your ground staff, which falls far short of Etihad and Qatar.