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Elize S
1 reviews | Active since Feb 2022
27 Feb 2022, 10:41
Qantas flight credits
Are still waiting (and listening to terrible music) after 2 hours, second time, for someone to answer the call centre call to redeem our flight credit.
Why could Qantas not do some programming during Covid to make it easier to redeem the flight credits? Now they have to handle thousands of calls to help people to redeem their credits. And the customer must have lots and lots of time and airtime!
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Elize S's updateReviewer Update
28 Feb 2022, 14:34We want to thank an agent at Qantas in South Africa that came to our help. She contacted us by email to help with our problem and even phoned us later to help finalise everything. I still do not know why the agents have to handle all the calls individually, but we really appreciate the agent for her help through the process. We can definitely recommend her help!
ES
Elize S's update28 Feb 2022, 14:34
Reviewer Update
We want to thank an agent at Qantas in South Africa that came to our help. She contacted us by email to help with our problem and even phoned us later to help finalise everything. I still do not know why the agents have to handle all the calls individually, but we really appreciate the agent for her help through the process. We can definitely recommend her help!